Repair or call-out
For a door that is stuck, slow, noisy or has stopped. Our engineers find the fault, fix it and record what was done.
Door checker · Ireland and Northern Ireland
Automatic door service or repair: what does your door need?
Tick what the door is doing and when it was last serviced. The checker tells you whether to call us now, book a repair or a service, or put the entrance on a planned maintenance contract. It sends nothing, and an engineer confirms the cause on site.
01 · The short answer
Which does the door need: a repair, a service or a contract?
A door that has stopped or started doing something new needs a repair. A door that still works but is past its interval needs a service. A site with several doors, or a door that closes the building when it fails, suits a contract. Most failures give warning first: noise, hesitation, or a door that opens for nobody.
One-off service
For a door that works but has gone a long time without an engineer, including inherited doors with no history.
Ask: request a service visit.
Maintenance contract
Every powered entrance on a schedule, with a written record for each door, on one site or across a portfolio.
02 · The checker
Check your door in four steps
Answer what you can. Nothing is sent or saved, and you can change an answer and check again.
This checker is a guide, not a diagnosis, an inspection report or a quotation. It cannot see the door, and an engineer confirms what is wrong on site. It uses the intervals in the table below and sends nothing: your answers stay on this screen.
03 · The figures
What service intervals does the checker use?
It uses the intervals NS Motion publishes, and nothing else. Your written contract confirms the visit frequency for your own doors, because it depends on door type, usage and manufacturer guidance.
| Entrance | Service interval | What it means for the checker |
|---|---|---|
| High-traffic | Every 3 months | A service is due once 3 months have passed. |
| Most commercial doors | Every 6 months | A service is due once 6 months have passed. |
| Critical or fire-rated | A schedule agreed in writing | No date is worked out. The checker asks you to compare your records with the agreed schedule. |
Between visits, site staff can run the quick checks in our EN 16005 maintenance checklist. For the full picture of what a contract covers, see how an automatic door maintenance contract works.
04 · Questions
Questions about servicing and repairs
How do I know if my automatic door needs a service or a repair?
A door that has stopped, is stuck open or closed, or has started doing something new needs a repair visit. A door that still works but has not been seen by an engineer within its service interval needs a service. The checker on this page sorts the two from what you tick, and an engineer confirms the cause on site.
What should I do if the door is stuck open or closed?
Call us. A door that fails open leaves the building unsecured and a door that fails closed blocks the entrance, so we run emergency call-outs across Ireland and Northern Ireland. Give the door type, the make if you know it and what the door is doing, and use another entrance until an engineer has seen it.
What should I tell the engineer when I call?
The type of door, the make if you know it, where it is and what it is doing. Photos or a short video help the engineer arrive prepared. The checker builds a short summary of your answers that you can copy into an email or read out on the phone.
Can you service doors that another company installed?
Yes. We maintain doors we installed and doors supplied by other manufacturers, including inherited entrances with no service history.
What is the difference between a service visit and a maintenance contract?
A service visit is for a door that has stopped, is showing warning signs or has gone a long time without a service. A maintenance contract puts every powered entrance on a schedule with a written record for each door, on one site or across a portfolio.
Do you cover Northern Ireland as well as the Republic of Ireland?
Yes. We work from Kilcock, Co. Kildare and cover the Republic of Ireland and Northern Ireland, so groups with sites on both sides of the border can use one supplier.
Is the checker a diagnosis or a quotation?
Neither. It sorts your answers into an emergency, a repair, a service or a contract, using the intervals shown on this page. It cannot see the door, so an engineer confirms what is wrong on site, and nothing you tick is sent or saved.
Talk to the team
Tell us what the door is doing
We work from Kilcock, Co. Kildare and cover the Republic of Ireland and Northern Ireland. Call, or send the door type, the make if you know it and a photo, and we will say whether it needs a repair, a service or a contract.
